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Privacy Policy

Last updated: April 2026

1. Data Controller

Valerian Huber
Dahlienweg 11
83109 Grosskarolinenfeld, Germany
Email: help@packmate.shop

2. Legal Basis

Personal data is processed on the basis of Art. 6 GDPR:

  • Art. 6(1)(b) GDPR — Performance of contract (app provision, packaging calculation, order processing)
  • Art. 6(1)(f) GDPR — Legitimate interest (server logs, security, error analysis)
  • Art. 6(1)(a) GDPR — Consent (analytics, where applicable)

3. Data Collected

The following data is processed when you use our app:

  • Store domain and Shopify store data (for app functionality)
  • Product dimension data (length, width, height, weight via metafields)
  • Box configuration data (available packaging sizes and properties)
  • Order data (for packing calculation and shipping optimization)
  • Server logs (IP address, timestamp, browser type)

4. Purpose of Processing

The data is processed exclusively for the provision of the PackMate app functionality (packaging calculation, 3D pack visualization, shipping cost optimization, and order management).

5. Authentication

PackMate uses Shopify's built-in OAuth authentication. When you install the app, Shopify handles the authentication process. No additional third-party authentication service is used.

6. Web Analytics (Google Analytics 4)

This website uses Google Analytics 4 (GA4) to analyse website usage. GA4 uses cookies that enable analysis of your use of the website. The information generated is transferred to a Google server in the USA. We use IP anonymisation so that your IP address is truncated. The legal basis is Art. 6(1)(a) GDPR (consent). You can prevent collection by Google Analytics by disabling cookies in your browser.

7. Storage

Application data is stored on servers in the EU (Supabase, Hetzner). Product dimensions are stored as Shopify metafields within your store.

8. International Data Transfers

Some of our service providers process data in the USA:

  • Hetzner (VPS hosting) — EU servers, GDPR compliant
  • Google (analytics) — EU-US Data Privacy Framework

All providers listed are certified under applicable data privacy frameworks, which ensure an adequate level of data protection.

9. Your Rights

You have the right to information, correction, deletion and restriction of the processing of your data. Contact us at help@packmate.shop.

10. Cookies

PackMate uses technically necessary cookies for session management and authentication via Shopify. In addition, Google Analytics sets analytics cookies (see section 6).