Help Center

How can we help?

Setup guides, feature walkthroughs, integrations, and account topics. Still stuck? Email help@packmate.shop.

Getting Started

Install, configure your first box, set product dimensions, calculate your first pack plan.

When 2 small boxes cost less than 1 large box. Pro tier compares automatically and recommends the cheaper option.

Real shipping savings, fill-material consumption, top-volume products. 30-day and 90-day windows.

Aggregate packaging weight by material category for the German LUCID submission.

Connect PackMate to Claude.ai or any MCP-compatible assistant. Manage orders, calculate, query stats — by chat.

Connect your DHL business account and generate labels directly from a pack plan.

What PackMate stores, where, for how long. How to request data export or deletion.

How to reach the team. Support tiers by plan.