In DevelopmentPackMate is coming soon — sign up to get early accessComing soon
Every feature in every plan from day one — including LUCID, AI, DHL and Multi-Split. You only pay for the order volume your shop actually does. Try the full PackMate workflow free with 20 orders/month.
For solo founders & first-time setups
Try the full PackMate workflow
20 orders per month. Every feature included — including LUCID, AI and DHL.
Cap reached? Calculations pause until next month.
For shops on a growth ramp
Volume that fits a growing shop
250 orders per month. Every feature included. 90-day pack history.
Cap reached? Bulk-reconcile cap-hit orders after upgrade.
For serious shops with growing volume
Built for serious shops
1,000 orders per month. Every feature included. 1 year of history. Priority support.
Cap reached? Bulk-reconcile cap-hit orders after upgrade.
For high-volume operations & audit-grade history
High-volume operations
2,500 orders per month. Every feature included. 3 years of audit-proof history. Premium support.
Cap reached? Bulk-reconcile cap-hit orders after upgrade.
14-day free trial
on every paid plan
No credit card
Shopify-billed, start instantly
Switch tier anytime
upgrade now, downgrade later
Custom volume, real-time carrier API, multi-shop support, a dedicated Customer Success Manager — let's talk.
You get LUCID, AI, DHL business labels, REST API, Multi-Split and 3D-Animation from day one. Every plan ships every feature — only volume and history change.
PackMate vs. Boxify
Per-order pricing in the mid-market segment, with the same feature set.
| PackMate Pro | Boxify Professional | |
|---|---|---|
| Per-order price | $0.029 | $0.138 |
| LUCID compliance (DE) | — | |
| AI integration | — | |
| DHL business labels | — |
If you ship from Germany, LUCID asks you once a year how many kilograms of each packaging material you put into circulation. PackMate captures box material and fill material on every pack — so when reporting time comes, the answer is already there.
Every plan exports a CSV in the LUCID format — even Free. Five minutes, instead of five hours of spreadsheet work.
Auto-aggregation
Per material, per period, in kilograms.
All 7 LUCID categories
PPK, plastic, aluminium, steel, glass, composite, other.
One-click CSV
Format-ready for the official portal.
Year-summary
Full annual report in one click — on every plan.
LUCID CSV export is available on every plan, starting at Free.
No fake review counts, no enterprise theatre. Just a real founder behind the email, every feature in every plan, and a roadmap you can hold us to.
Hi, I'm Valerian — the indie dev behind PackMate. Reply to any support email and you reach me directly. LinkedIn.
PostgreSQL in Frankfurt am Main. GDPR-compliant. DPA available on request. No third-party data sharing.
UPS / FedEx / USPS real-time rates need provider contracts and tight latency budgets — that's why they ship as Custom-only. Every other carrier feature, including DHL business labels, is on every plan.
Still stuck after reading? Email help@packmate.shop — it lands in our inbox, not a ticketing system.
About 5 minutes. System tariffs for DHL/DPD/GLS are pre-loaded — you don't have to enter shipping rates manually. Just create your packaging types (or use our default templates), import product dimensions from Shopify, and you're done. First pack calculation in the same session.
No. PackMate is built into Shopify — click, install, done. No server, no code, no API configuration. Default tariffs and box templates work out of the box. The REST API is there if you want to integrate with your ERP, but it's optional.
PackMate detects missing dimensions automatically and asks you on the first pack. You can fill them in once or set a default for product categories. Bulk-import via CSV is also supported.
Yes, if your Shopify products have dimensions in the standard fields. If not: PackMate keeps its own dimension store — you decide per product whether Shopify dimensions or PackMate dimensions are used.
Yes. PackMate uses Shopify Billing — the charge appears on your Shopify invoice. 14-day free trial on every paid plan. Cancel anytime from your Shopify account; refunds are handled by Shopify under their standard policy.
Anytime. Upgrades take effect immediately. Downgrades apply at the end of your billing cycle. Your pack history stays intact across switches.
Yes — 14 days free on every paid plan. No credit card needed at trial start (Shopify standard). The Free tier is permanently free.
Your new cap kicks in at the next billing cycle. Pack history stays. Every plan ships every feature, so you don't lose access to LUCID export, AI, DHL labels or the REST API when you downgrade — only the order cap and history retention shrink.
LUCID is the German Verpackungsregister. If you sell into Germany and use shipping packaging — even as a small shop or side hustle — you're legally required to register and report your annual packaging volumes. PackMate captures the data automatically and exports it on every plan, including Free.
Yes, as soon as you put packaged goods into circulation in Germany. Company size doesn't matter. The only exception: you don't sell into Germany at all.
The annual report to LUCID — how many kilograms of each material category (paper/cardboard, plastic, aluminium, steel, glass, composite, other) you put into circulation last year. PackMate captures this automatically on every pack and exports a CSV.
Yes — that's a separate obligation. You need to sign up with one of the duales-System providers (Der Grüne Punkt, BellandVision, Interseroh, Reclay, Veolia). PackMate captures the volumes; you submit them to LUCID and your duales System.
System tariffs for DHL, DPD and GLS are pre-loaded on every tier. DHL labels are generated directly from PackMate using your business account on every plan, starting at Free. Custom rate tables for any carrier (UPS, FedEx, USPS, etc.) can be added on every tier. Real-time carrier API for live rates is Custom-only — it requires provider contracts and tight latency budgets.
On average $0.30–$0.80 per order through Multi-Package-Split and optimal box choice. At 1,000 orders/month that's $300–$800 in savings. The Pro plan ($29) often pays for itself within 100 orders. Concrete numbers show up in your analytics dashboard.
Yes, on every tier. PackMate has a carrier-agnostic rate table — enter any carrier's rates with dimensions, weight, and price columns.
If your order doesn't fit into a single box, PackMate proposes splitting it across multiple packages — and compares shipping cost. Example: 1× XL box ($12.50) vs. 2× M box ($9.80). PackMate picks the cheaper option automatically. Most other pack apps can't do this. Available on every plan.
Yes — up to 200 cm per edge and 70 kg per package. Multi-Package-Split optimises for large orders too. Pallets are not supported in self-serve tiers — talk to us for a custom plan.
Pack calculations are blocked until the next month or until you upgrade — order tracking continues either way. Cap-hit orders can be reconciled later once you upgrade (Bulk-Reconciliation ships on every plan). Pack history stays fully readable.
Because we think tier-walls create distrust. You should feel PackMate's full power on day one — LUCID, AI, DHL, Multi-Split, REST API, all of it — and only pay more when your order volume actually grows. Volume is the honest signal that your shop is doing well; feature-gates aren't.
On every plan, including Free: PackMate runs an MCP (Model Context Protocol) server. Your own AI assistant (Claude.ai, ChatGPT, etc.) can manage boxes and request pack recommendations. You bring your own AI subscription — we don't host AI inference, so there are no extra AI costs from us.
Talk to us. We offer custom plans with negotiated volumes, real-time carrier API (UPS, FedEx, USPS), multi-shop support, and a dedicated Customer Success Manager. Book a demo call.
PostgreSQL database in Frankfurt am Main, EU hosting. GDPR-compliant.
Yes. Data in the EU, DPA available on request. Order IDs are anonymised automatically after the tier-specific window (Free 7d, Basic 90d, Pro 365d, Business 3y). Aggregated material statistics stay for your LUCID reports.
You can export everything (pack history, box configurations, LUCID reports). After cancellation, personal data is deleted within 30 days. Aggregated material statistics stay anonymised for internal performance analysis.
No. Your data is yours. Nothing goes to third parties (no carriers, no marketing partners). Two exceptions: Shopify (for billing) and LUCID / your duales System — when you use the CSV export, you submit the data to LUCID yourself.
Yes — uninstall Boxify, install PackMate. Box configurations need to be recreated (about 5 minutes thanks to our default templates), product dimensions come automatically from Shopify, shipping rates are live immediately via system tariffs. PackMate is roughly 4× cheaper per order, with LUCID, AI, and DHL business labels included on every plan.
Yes. You can define special conditions per product (fragile, this-side-up, refrigerated). PackMate respects them in the pack layout. For more complex constraints (Hazmat, ADR) — talk to us.
In self-serve tiers, PackMate is one account per Shopify shop. If you run multiple shops and want one account for all of them — talk to us for a custom plan with multi-shop support.
PackMate uses Shopify auth — anyone with a Shopify staff account on your shop can access PackMate. Granular user roles (e.g. "packer can only pack, not change settings") aren't supported in self-serve tiers — talk to us if you need this as a custom feature.