Legal hub

Policies, terms, and trust documents

All PackMate legal documents in one place. Plain-language summaries on each page, the full legal text below.

Privacy policy

How we handle data: what we collect, why, where it lives, and how to request deletion or export.

Plan changes, cancellation, refunds handled by Shopify under their standard policy, Shopify-billed.

German legal-required identification of operator, addresses and contact channels.

EU hosting, encryption, GDPR webhooks, subprocessor list, audit-trail. The technical security layer.

Need a DPA, security questionnaire or specific clause? Email legal@packmate.shop — we respond within 1–2 business days.