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Sub-processors
These providers process data on behalf of PackMate. When one is added or removed, we update this page and its date.
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Subprocessors
Who else touches your data
A short list, on purpose. Hosting and backup always run; everything else is triggered by a specific feature.
| Processor | Purpose | Location | When |
|---|---|---|---|
Hostinger International Ltd. Hosting provider (Cyprus) | Database + application hosting, including self-hosted error and visit measurement (GlitchTip, Umami) | Frankfurt am Main, DE | Always |
Hetzner Online GmbH Backup storage | Daily backup of database and uploads, encrypted before transfer | Falkenstein, DE | Always |
Shopify Inc. Platform host | App distribution + billing | EU (Shopify EU billing) | Always |
Deutsche Post DHL Group Carrier | Label generation | DE | When you create a label |
Resend (Plus Five Five, Inc.) Email delivery | Emails to you as a merchant, e.g. deadline reminders and usage notices | USA; sent via AWS SES in the EU | When we send you an email |
Vercel Inc. Website hosting | Only the website packmate.shop with cookieless reach measurement — no merchant data from the app | USA (Data Privacy Framework) | When you visit the website |
Anthropic / OpenAI / your AI provider AI inference | Your AI client (Claude, ChatGPT) | Per provider | When YOU initiate an AI request |
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AI providers are listed because PackMate exposes MCP tools to your AI client — but PackMate doesn't proxy AI requests. The AI provider only sees what you send through your own subscription.