PackMate is built and supported by Valerian Huber under the Alpin-Code dev brand and Luvex umbrella.
Support email
help@packmate.shop — every question, bug report, or feature request lands here. Include your shop domain so we can scope the issue quickly.
Support tiers
- Free / Basic: Email Support — we read every message and reply as we work through the queue.
- Pro: Priority Support — your tickets are prioritised over Free / Basic.
- Premium: Premium Support — top of the queue, with direct founder access for product-shaping feedback.
- Custom (Talk to us): individually negotiated, including dedicated Customer Success Manager.
Status
If something looks broken, check the app's diagnose_setup MCP tool or hit the API health endpoint at api.packmate.shop/health. We post incidents in the app dashboard banner.