PackMate ships an MCP (Model Context Protocol) server that lets AI assistants like Claude.ai, Claude Code, or ChatGPT talk to your PackMate data and run actions on your behalf.
PackMate does not host AI inference. Your AI subscription pays for the assistant; PackMate exposes the tools. We never charge you for AI usage.
How to connect
- In your PackMate app, open AI Integration and click Generate API key. Copy the key — it's shown only once.
- In Claude Desktop, edit the MCP config: add a `packmate` server with command `npx`, args `["-y", "@packmate/mcp-server"]`, and env `{ PACKMATE_API_KEY: "<your key>" }`.
- Restart Claude Desktop. PackMate tools appear in the tool picker.
- Claude Code: same MCP-config principle, see the AI Integration page for an exact snippet.
What can the assistant do?
- List orders and pack plans.
- Calculate a pack plan from chat (`Calculate the optimal box for order 1234`).
- Read or update product dimensions.
- Query LUCID totals or savings summaries.
- Generate DHL labels.
- Run Multi-Package-Split optimization (Pro+).
Tier-gating
Every plan including Free has access to the core packing and DHL label tools — that's the AI experience. Pro+ unlocks Multi-Package-Split, LUCID export and Bulk-Reconciliation tools. Premium adds REST API and Advanced Analytics tools. The MCP server registers tools dynamically based on the API key's plan, so the assistant never sees gated tools.